New rules for the provision of hotel services will be in effect from march 1

New Rules for the Provision of Hotel Services came into force on March 1, 2026.

RF Government Resolution No. 1912 of November 27, 2025

This document establishes a uniform procedure for the provision of services not only by hotels, but also by other accommodation facilities: sanatoriums, recreation centers, and campgrounds.
Exception: Guest houses.

The New Rules contain important changes.

Refunds in case of cancellation of check-in.
If you cancel before the day of check-in, the payment will be refunded in full.
If you fail to notify the guest promptly, the service provider has the right to withhold a fee for downtime, but for no more than one day.

Cancellation of "non-guaranteed" reservations
Only the guaranteed reservation system remains in effect—the accommodation provider is obligated to accommodate the guest until check-out time the following day.
Information regarding the terms and conditions of cancellation and refunds is now a mandatory condition of the contract.

Check-in using digital services
It is possible to transfer information from an identity document via the MAX messenger.
Starting April 1, the Gosuslugi mobile app will be available for check-in.

List of free services
Use of a blood pressure monitor is included.
However, the obligation to provide guests with boiling water is waived.